Goa Car Booking operates the Platinum Drive Goa website at https://platinumdrivegoa.com/ and provides car rental services in Goa, India.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, submit an enquiry, or request our car rental services.

1. Business Information

Legal Business Name: Goa Car Booking
Brand: Platinum Drive Goa
Website: https://platinumdrivegoa.com/
Phone: +91 74477 07788
Business Address: H No 534/1, Parra, Bardez, North Goa, Muddo Vaddo, Mapusa, Goa 403510, India
Email: info@platinumdrivegoa.com

For the purposes of this Privacy Policy, "Goa Car Booking," "Platinum Drive Goa," "we," "us," and "our" refer to Goa Car Booking and its operating brand, Platinum Drive Goa.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a booking, submit an enquiry, or use our website.

This may include:

• Full name

• Mobile or telephone number

• WhatsApp number

• Email address

• Pickup location

• Drop-off location

• Pickup date and time

• Return date and time

• Vehicle or car selected

• Special requests or other information you provide

• Information necessary to confirm and fulfill a rental booking

We may also automatically collect limited technical information when you use our website, such as IP address, browser type, device information, pages visited, approximate location information, and website usage information.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests

• Check vehicle availability

• Provide rental pricing and information

• Process and confirm car rental bookings

• Coordinate vehicle pickup, delivery, and return

• Communicate with you about your enquiry or booking

• Provide customer support

• Send booking-related updates and other necessary communications

• Improve our website, services, and customer experience

• Maintain records of enquiries and bookings

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable laws and legal obligations

• Protect our rights, property, customers, and business

We will use personal information for purposes reasonably related to the service or enquiry for which it was provided.

4. Website Booking and Enquiry Forms

When you submit information through a booking or enquiry form on our website, we use the information to respond to your request and assist with your rental enquiry.

Depending on the form used, information may include your name, telephone number, WhatsApp number, email address, selected vehicle, rental dates, pickup and drop-off locations, and special requests.

Submitting information does not necessarily mean that a rental booking has been confirmed. A booking becomes confirmed only after vehicle availability and applicable rental terms have been discussed and accepted.

5. WhatsApp Communication

Our website may provide an option to contact us through WhatsApp.

When you select a WhatsApp contact or booking option, the website may open WhatsApp with a pre-filled message containing information you have entered or selected.

The information is transmitted to WhatsApp only when you choose to send the message.

If you use WhatsApp to communicate with us, WhatsApp's own terms and privacy practices may also apply. We recommend reviewing WhatsApp's privacy policy for information about how WhatsApp processes personal information.

We use information received through WhatsApp to respond to enquiries, provide rental information, confirm bookings, and provide customer support.

6. Phone and Email Communications

When you contact us by telephone, email, or other communication methods, we may collect the information you provide to respond to your enquiry and provide our services.

We may retain relevant communication records where reasonably necessary for customer service, booking administration, dispute resolution, legal compliance, or legitimate business purposes.

7. Information Sharing

We do not sell or rent your personal information to third parties.

We may disclose or provide access to personal information when reasonably necessary:

• To provide and fulfill your requested car rental service

• To communicate with you about your booking

• To service providers that support our website or business operations

• To communication or technology providers used by our business

• To payment providers when required to process a payment

• To professional advisers or service providers where reasonably necessary

• When required by law, regulation, court order, or governmental authority

• To protect our rights, property, safety, customers, or business

• In connection with a business transfer, merger, restructuring, or similar transaction

We only intend to share information to the extent reasonably necessary for the applicable purpose.

8. Vehicle and Service Providers

Goa Car Booking is responsible for handling customer enquiries, bookings, and fulfillment of the advertised car rental services.

The vehicles used in the business are owned by SANTOSH H CHAWAN and are made available for Goa Car Booking's business operations.

Where information must be shared with a person or service provider in order to arrange a requested rental service, we will limit the information shared to what is reasonably necessary for that purpose.

9. Payment Information

Where payment is required for a booking or service, payment may be processed through an applicable payment method or payment service provider.

We do not intend to retain complete payment-card information unless specifically necessary and lawfully permitted. Payment information may be processed directly by the relevant payment provider according to its own terms and privacy practices.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable website functionality

• Remember preferences

• Understand website usage

• Improve website performance

• Help maintain website security

• Support analytics or advertising activities, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

11. Google Ads and Advertising

We may use Google Ads and related advertising technologies to promote our car rental services.

Advertising technologies may collect or use certain information, such as device information, website interactions, or advertising identifiers, subject to the applicable settings and policies of the advertising provider.

Where required, we will obtain consent or provide applicable choices in accordance with relevant laws and platform requirements.

Our advertising does not give Google or other advertising providers ownership of customer information submitted directly to Goa Car Booking.

12. Analytics and Website Services

We may use website analytics, hosting, security, communication, or other technical service providers to operate and improve our website.

These service providers may process technical or personal information on our behalf to the extent necessary to provide their services.

Where applicable, those providers operate under their own privacy policies and contractual or legal obligations.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission, website, storage system, or electronic communication method can be guaranteed to be completely secure.

You should also take appropriate steps to protect your own devices, accounts, passwords, and communications.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and managing enquiries and bookings

• Providing customer support

• Maintaining business and transaction records

• Resolving disputes

• Preventing fraud or misuse

• Complying with legal, tax, accounting, or regulatory obligations

• Protecting our legal rights and business interests

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

15. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Request restriction of certain processing

• Withdraw consent where processing is based on consent

• Object to certain uses of personal information

• Request information about how your data is used or shared

Some rights may be subject to legal or contractual limitations.

To exercise a privacy-related right, contact us using the contact details provided below.

16. Children's Privacy

Our services and website are not directed specifically to children.

We do not knowingly collect personal information from children for the purpose of providing services without appropriate authorization where required by law.

If you believe a child has provided personal information to us improperly, please contact us so we can review and take appropriate action.

17. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites or services, including communication, mapping, social media, payment, advertising, or other platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

You should review the privacy policy of any third-party service you use.

18. Business Communications

By providing your contact information and requesting information or services from us, you may receive communications relating to your enquiry, booking, vehicle availability, rental arrangements, customer support, or other service-related matters.

Where applicable, promotional communications will be handled in accordance with applicable law and available preferences or opt-out mechanisms.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology, or legal requirements.

When we make changes, we may update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Goa Car Booking
Brand: Platinum Drive Goa
Address: H No 534/1, Parra, Bardez, North Goa, Muddo Vaddo, Mapusa, Goa 403510, India
Phone: +91 74477 07788
Email: info@platinumdrivegoa.com
Website: https://platinumdrivegoa.com/

We will make reasonable efforts to review and respond to privacy-related enquiries.

21. Declaration

Goa Car Booking aims to collect and use personal information in a transparent and responsible manner and to protect customer information through reasonable security and privacy practices.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.