Terms & Conditions

Last Updated: 1 September 2026

Welcome to Platinum Drive Goa, the operating brand of Goa Car Booking. These Terms & Conditions govern your use of our website, https://platinumdrivegoa.com/, and your enquiries, reservations, and use of our car rental services.

By accessing our website, submitting an enquiry, or requesting a rental service, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

1. Business Information

Legal Business Name: Goa Car Booking
Brand: Platinum Drive Goa
Website: https://platinumdrivegoa.com/
Phone: +91 74477 07788
Business Address: H No 534/1, Parra, Bardez, North Goa, Muddo Vaddo, Mapusa, Goa 403510, India
Email: [Insert Official Business Email]

Goa Car Booking operates the Platinum Drive Goa website and provides car rental services in Goa, India.

2. Use of the Website

You may use this website for lawful purposes, including:

• Viewing available rental vehicles and services

• Checking rental information

• Submitting booking or enquiry requests

• Contacting us regarding a rental

• Obtaining pricing and availability information

You must not use the website for unlawful, fraudulent, abusive, or unauthorized purposes.

You agree not to interfere with the operation or security of the website or attempt to gain unauthorized access to any system, account, or data.

3. Car Rental Services

Goa Car Booking provides car rental services in Goa, including, where available:

• Self-drive car rentals

• Chauffeur-driven car services

• Premium and luxury vehicle rentals

• Sports and convertible car rentals

• Airport pickup or delivery

• Hotel, residence, or agreed-location vehicle delivery

Vehicle availability, models, rental periods, prices, and specific services may vary.

Images displayed on the website are for general illustration and may not always represent the exact vehicle provided for a particular booking.

4. Booking Enquiries and Confirmation

Customers may submit an enquiry through our website, phone, or WhatsApp.

Submitting a form or sending an enquiry does not automatically create a confirmed booking.

A booking is confirmed only after:

1. Vehicle availability has been checked;

2. Rental dates and locations have been confirmed;

3. Applicable rental terms and charges have been accepted;

4. Required customer documents have been provided and verified where applicable; and

5. Goa Car Booking has communicated booking confirmation to the customer.

We reserve the right to decline an enquiry or booking where a vehicle is unavailable, required information cannot be verified, or the applicable rental requirements are not satisfied.

5. Rental Period

The rental period will be agreed with the customer before confirmation.

Pickup and return times should be followed according to the agreed booking terms.

Additional charges may apply for extensions, late returns, changes to the rental period, or other additional services where applicable.

6. Customer Eligibility

Customers must meet the eligibility requirements applicable to the selected rental service.

For self-drive rentals, customers may be required to provide valid identification, a valid driving licence, and other documents requested by Goa Car Booking.

Additional requirements may apply based on the vehicle, rental duration, customer location, or applicable law.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete booking information

• Providing valid documents when requested

• Using the vehicle responsibly and lawfully

• Following applicable traffic and transport laws

• Returning the vehicle at the agreed time and location

• Keeping the vehicle reasonably clean and secure

• Not allowing unauthorized persons to use the vehicle where prohibited

• Immediately reporting accidents, damage, theft, breakdowns, or other incidents

Customers must not use a rental vehicle for unlawful activities, racing, dangerous driving, or any purpose prohibited by the applicable rental terms or law.

8. Vehicle Condition

Vehicles are intended to be provided in a reasonably clean and serviceable condition.

Customers should inspect the vehicle at pickup and notify us of any existing damage or other concerns before using the vehicle.

Customers may be responsible for damage, loss, misuse, or additional cleaning or repair costs to the extent provided under the applicable rental agreement and law.

9. Traffic Fines and Violations

The customer is responsible for traffic fines, parking penalties, tolls, challans, or other charges resulting from the customer's use of the vehicle during the rental period, unless otherwise agreed in writing.

Where legally permitted, applicable costs may be recovered from the customer.

10. Fuel and Usage

Unless otherwise stated in the booking confirmation, the applicable fuel policy will be communicated before or at the time of vehicle handover.

Customers are responsible for using appropriate fuel and for complying with any mileage or usage limits agreed for the booking.

Additional charges may apply for excessive mileage, improper fuel, or other usage outside the agreed rental terms.

11. Chauffeur-Driven Services

For chauffeur-driven bookings, the service includes the vehicle and chauffeur according to the agreed booking arrangement.

The chauffeur is responsible for driving the vehicle during the agreed service period.

Customers must not instruct or require the chauffeur to engage in unlawful, unsafe, or prohibited activities.

Additional charges may apply for additional hours, extended routes, waiting time, parking, tolls, or other expenses where applicable and communicated to the customer.

12. Vehicle Pickup and Delivery

We may offer vehicle pickup or delivery at airports, hotels, residences, or other mutually agreed locations in Goa, subject to availability and applicable charges.

Customers must provide accurate pickup and drop-off information.

Any location-specific delivery or collection charges will be communicated before confirmation where applicable.

13. Pricing and Charges

Rental prices may vary according to:

• Vehicle model

• Rental dates

• Rental duration

• Pickup and drop-off location

• Seasonal demand

• Availability

• Additional services

• Applicable taxes or charges

Any quoted price is subject to availability and confirmation.

Where applicable, taxes and other charges will be disclosed to the customer before the booking is finalized.

14. Booking Payments and Deposits

Where an advance payment, security deposit, or other payment is required, the amount and payment terms will be communicated before booking confirmation.

Failure to make a required payment within the specified period may result in cancellation or non-confirmation of the booking.

Payment terms may vary depending on the vehicle and rental arrangement.

15. Cancellation and Changes

Cancellation and modification terms may vary by vehicle, date, rental period, and booking arrangement.

Customers should contact Goa Car Booking as soon as possible if they need to cancel or modify a booking.

Any applicable cancellation charges, refund conditions, or non-refundable amounts will be communicated according to the applicable booking terms.

16. Refunds

Where a refund is approved, it will generally be processed using the applicable payment method and subject to the relevant booking terms.

Refund timing may depend on the payment provider or financial institution.

No refund will be provided where a booking or payment is expressly non-refundable under the agreed rental terms, except where required by applicable law.

17. Vehicle Availability and Substitution

Vehicle availability is subject to operational circumstances.

If the specific vehicle selected by a customer becomes unavailable because of an accident, mechanical issue, maintenance, prior booking, or another unforeseen circumstance, Goa Car Booking may offer a substitute vehicle where reasonably possible.

Any material change in the vehicle or rental arrangement will be communicated to the customer.

18. Insurance and Customer Liability

Where applicable, vehicles may have insurance coverage required for their operation.

The customer's responsibilities and liability will depend on the applicable rental agreement, insurance conditions, vehicle use, and circumstances of any incident.

Customers must comply with all insurance requirements and report accidents, damage, theft, or other incidents immediately.

Nothing in these Terms limits any rights or protections that cannot legally be excluded.

19. Accidents, Damage, Breakdown, or Theft

Customers must notify Goa Car Booking as soon as reasonably possible if a vehicle is involved in:

• An accident

• Damage

• Theft

• Breakdown

• Mechanical failure

• Loss of keys or equipment

• Any other significant incident

Customers should also contact emergency services or the appropriate authorities where required.

Customers must not arrange major repairs or modifications without authorization unless necessary to protect persons or prevent further damage.

20. Right to Refuse or Terminate a Rental

Goa Car Booking may refuse, suspend, or terminate a rental where reasonably necessary, including where:

• Customer information is false or misleading

• Required documents cannot be verified

• Payment requirements are not met

• The vehicle is being misused

• The customer violates the rental agreement

• The vehicle is used for unlawful or dangerous activity

• Continuing the rental would create a safety, legal, or operational risk

Any termination will be handled in accordance with the applicable rental agreement and applicable law.

21. Website Content and Accuracy

We make reasonable efforts to keep the website information accurate and current.

However, vehicle availability, prices, specifications, images, features, and other information may change without notice.

Website content is provided for general informational purposes and does not constitute a guaranteed offer unless expressly confirmed by Goa Car Booking.

22. Intellectual Property

Unless otherwise stated, website content including text, logos, graphics, design elements, photographs, trademarks, and other materials is owned by or used with authorization by Goa Car Booking / Platinum Drive Goa or its respective rights holders.

You may not reproduce, modify, distribute, publish, or commercially exploit website content without appropriate authorization.

23. Third-Party Services and Links

Our website may contain links or integrations to third-party services, including WhatsApp, maps, payment providers, social media platforms, analytics services, hosting providers, or other external services.

We are not responsible for the content, availability, security, or privacy practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

24. Privacy

Our collection and use of personal information is described in our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, share, retain, and protect customer information.

25. Communications

By contacting us or requesting our services, you agree that we may communicate with you regarding your enquiry, booking, rental arrangements, customer support, and other service-related matters using the contact information you provide.

26. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free of errors.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

27. Limitation of Liability

To the extent permitted by applicable law, Goa Car Booking will not be responsible for indirect, incidental, special, or consequential losses arising from website use or a rental arrangement.

We are not responsible for losses caused by events outside our reasonable control, including traffic conditions, natural events, government restrictions, accidents, vehicle breakdowns, delays, or other unforeseen circumstances.

Nothing in these Terms excludes liability that cannot legally be excluded.

28. Force Majeure

We will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government actions, strikes, road closures, accidents, public emergencies, technical failures, or other unforeseen events.

29. Fraud and Misuse

We reserve the right to investigate suspected fraudulent, abusive, unauthorized, or unlawful activity.

We may refuse bookings, cancel enquiries, or take other reasonable measures where necessary to protect customers, vehicles, employees, partners, or the business.

30. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business operations, website, or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted indicates acceptance of the updated Terms, to the extent permitted by law.

31. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable law, disputes relating to the website or services will be subject to the jurisdiction of the appropriate courts in Goa, India.

32. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33. Entire Agreement

These Terms, together with the applicable booking terms and our Privacy Policy, constitute the terms governing your use of the website and services, except where a separate written agreement applies.

34. Contact Us

For questions regarding these Terms & Conditions, bookings, or our services, please contact:

Goa Car Booking
Brand: Platinum Drive Goa
Address: H No 534/1, Parra, Bardez, North Goa, Muddo Vaddo, Mapusa, Goa 403510, India
Phone: +91 74477 07788
Email: [Insert Official Business Email]
Website: https://platinumdrivegoa.com/

© 2026 Goa Car Booking. Brand: Platinum Drive Goa. All rights reserved.